PROBLEM WITH AN ORDER

---I wrote this e-mail for practicing --- It's part of my English class at university ---

--- Hope you enjoy it ---

Dear Sir or Madam 

Customer Service Assistant

I would like to inform you that I have a big problem with my purchase and I don't know what to do. I recently ordered a printer so when I arrived my house  and I tried to use it, it didn't work. Futhermore, I tried to turn it on for many times but It still doesn't work. Please I really require my refund.

Thank you for understanding

Alyson Jaramillo

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Dear Alyson Jaramillo

Thank you for your email. I understand  but  sadly I'm not allowed to make refunds because our store policy says that you have to talk with the manager. I really apologise for the difficulties with your order. Please could you come to talk with him as soon as possible ? 

Hope I've been helpful

Mr. Shinoda

P.S. I send the opening hours